Please note we are not able to accept returns or issue refunds, even if the product is unopened or unused. However, we will issue credit for products that are mispicked or damaged en route to their destination. To receive yours, please email us at support@thefloracode.com with your order number and a description (and photo, if possible!) of the product in question. Either way, please do not hesitate to reach out with any feedback on our products! We love to hear from you and your experience is of the utmost importance to us.